Dartmouth Bikes FAQ
What are our shop hours/When can I get my bike fixed?
You can check our Location and Hours page for more info. For normal appointment hours, please check the Repairs page to book a 30 minute time slot with a mechanic. For quick fixes and adjustments requiring less than 15 minutes, we often hold weekly to bi-weekly 2-hour "Pop Up Bike Shops" (PUBS) during the Fall, Spring, and Summer terms on Fahey patio where students can get their bikes fixed first-come first-served.
Who runs the shop?
Our shop is run by a team of student interns who have been trained by previous Dartmouth Bikes mechanics. We are fully supported by and operated under Dartmouth's Sustainability Office, and Marcus Welker is our current team manager (as of January 2025). If you are interested in joining the team, check out the Team page!
What do you do and what services do you provide?
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Promoting Bikes-Related Information through listserv
Do you work on scooters?
It depends. If your scooter tires just need air, you can use the air pump at Collis Front Desk or bring it to PUBS. Our expertise is focused on bikes, so we might be able to fix simple mechanical bike-like problems such as brakes. We do not stock scooter parts in our shop and we do not have the expertise to work on many issues. Still, feel free to describe the problems to us and we can let you know if we are able to help.
How can I get a bike at Dartmouth?
Check out our Get a Bike page.
Where can I store my bike for a break/off-term?
Check out our Bike Storage page.
How can I get my tires pumped up?
Swing by PUBS for a free pump up from one of our mechanics, and Collis now also has a bike pump that you can check out by asking the front desk attendant. Unfortunately, the hand pump at the Robo DIY Bike Repair Stand is not functional.
Can I borrow the bike shop’s tools to fix my own bike?
There's also a DIY repair station behind Robinson Hall with some basic tools needed to adjust most simple things on your bike. If you know how to fix bikes and would like to use the shop’s tools, email us and we can work something out.
My bike disappeared! Who took it and what do I do?
It depends on where and when it was last seen.
If…
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you were away from campus for a term or more and left your bike outside at a public rack;
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or you did not ride your bike for an extended period of time and if did not check if we put a collections tag on your bike near the end of the term;
We may have collected your bike as part of our termly abandoned bike collections, done according to college policy. If your bike was registered, you would have gotten an email from us saying we collected your bike.
If your bike was parked where bike parking is not allowed, Residential Operations or Dartmouth Safety and Security may have impounded it. If your bike was registered, you would have gotten an email from them saying your bike was impounded and allowing you to retrieve your bike.
If your bike was unregistered and placed within a college storage room, Residential Operations would have impounded it.
If your bike was outside, especially if it was unlocked, it was likely stolen, and you should file a report through Project 529, and the Dartmouth Dept. of Safety and Security.
Still have a question not answered here? Contact us!